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Privacy policy

This is the privacy policy of The Movie Store.

This privacy policy provides information about the data we process from users of our services and website. We believe it is important to ensure that our services are transparent, personal and reliable. We are therefore constantly looking for ways to improve our services and to tailor them as much as possible to your personal wishes and needs. The Movie Store treats your data with care and ensures that any processing of your data complies with applicable laws and regulations.

This privacy policy may change from time to time as a result of new developments. You can always find the most current privacy policy on The Movie Store.
The Movie Store encourages you to review this privacy policy periodically to be aware of these changes.
The privacy policy will always indicate the latest date of the change.                                                                                                                            

This privacy policy was last amended on 14 May 2018.

When does this privacy policy apply?
This Privacy Policy applies to all data that The Movie Store collects and processes from The Movie Store customers. Such as the website, sales and other services.

Who is responsible for your data? 
The Movie Store, located at Statensingel in Rotterdam, is responsible for the processing of personal data as described in this privacy policy.

Table of Contents Privacy and Cookie Policies:

Explanation of the structure of this Privacy Policy
What data do we process and how do we get there?
For what purposes does The Movie Store process your data?
Asking a question or making a complaint
Electronic Newsletter
Which third parties have access to your data
How do we secure your data?
Questions and requests for access, correction and deletion
Do we use cookies?
What we do not do

1. Explanation of the structure of this privacy policy

In this Privacy and Cookie Policy, we describe for each service which personal data The Movie Store processes about you in order to provide you with this specific service and what that means exactly. Sometimes we need an email address for a certain service (such as the newsletter). In that case, this is stated in the section on "newsletter", with an explanation of which data we process and for which purposes. NAW data is required for other services, in which case this is indicated in the section on "sales" about which data we process and for which purposes.

2. What data do we process and how do we get there?

If you purchase items from The Movie Store's website, we will ask you for NAW information. We put your NAW data in a file in our secure environment.  

If you subscribe to our newsletter, we will store your email address in a file in our secure environment.

3. For what purposes does The Movie Store process your data?

Delivering your order
For your order we need your name, email address, address(es), payment details and sometimes your phone number. This allows us to deliver your order and keep you informed about your order. We also give your details to others when necessary for an order, for example to delivery services. We require our delivery services to treat your information as carefully as we do.

Your account
In "my account", we store, among other things, the following information: your name, address(es), telephone number, e-mail address, delivery details and information provided. It's handy, because you don't have to enter these data again and again. We also keep details of your previous orders so that you can easily find them. You can also sign up for the newsletter here. You can also keep a wish list here of items that interest you and that you may want to buy. We will keep your data until you indicate that you no longer want it.

We love reviews. And so do our customers. If you want to write a review, you can choose whether your personal data or your name will be visible to other visitors.

When you participate in a promotion or contest, we ask for your name, address and e-mail address. In this way we can carry out the action and announce the winner(s). We also measure the response to our advertising campaigns. We will store your data for one month after the promotion/ contest.

Nobody wants fraud, nor do we. That's why we use customer data to investigate, prevent and combat fraud. If necessary, we give customer data to the government.

4. Asking a question or making a complaint

When you submit a question or complaint to The Movie Store (this can be done by e-mail), we may ask for your contact details to deal with your question or complaint and possibly also to contact you later with additional information. We will only use this personal information for this purpose and your personal information will only be accessible to those within The Movie Store who are involved in dealing with your question or complaint.

What data do we process for this purpose?
In order to be able to register your question or complaint, we note it in our database. We may also ask you for your contact information such as your name, address, place of residence, gender, telephone number and/or email address.

How long do we store your data for this purpose?
We will retain questions, complaints and your contact details for no longer than 2 years, unless the nature of the question or complaint requires us to retain them for a longer period of time.

5. Electronic Newsletter
If you subscribe to The Movie Store newsletter, you will automatically receive the newsletter. It describes the articles that have been received and the articles that can be expected. Also special offers / promotions and mention of a trade fair where The Movie Store will be present. If you no longer wish to receive a newsletter with information, you can indicate this by sending a request to our communication department via [email protected]
We have a treatment period of 1 month.

6. Which third parties have access to your data?
We give the delivery services we use access to your address details.
To other service providers and third parties involved in the processing of data

7. How do we secure your data?
The Movie Store handles your personal data with the utmost care. We have taken various technical and organisational measures to protect your personal data against loss or unlawful use. In this way, we secure our systems and applications in accordance with the applicable information security standards.

8. Questions and requests for access, correction and deletion
You can request access to the information The Movie Store collects about you at any time and have it corrected or deleted by sending a request to:

The Movie Store privacy policy department. [email protected]

If you no longer wish to receive an e-mail with information about The Movie Store, you can indicate this by sending a request to [email protected]

If you have any questions or concerns, or if you would like to respond to this Privacy Policy, please contact our Communications Department at: [email protected]

We have a treatment period of 1 month.

9. Do we use cookies?
In order to ensure that the website works properly and that you can enjoy shopping, we use cookies. Cookies are small pieces of information that are stored by your browser on your computer. The Movie Store uses cookies to recognize you on your next visit. Cookies enable us to collect information about the use of our services and to improve and adapt these to the wishes of our visitors. Our cookies provide information regarding personal identification. You can set your browser so that you do not receive any cookies when shopping at The Movie Store.

10. What do we not do with your data?
We never use your data to show you different prices than to other customers. All our customers see the same prices for our products and products. Selling your data to others is something we never do.

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